FAQ

1. What are we into?

We are into complete media. We create Creative Branding, deliver a second to none Printing Production, Publishing, Marketing Promotions ( Gift Items and Souvenirs), Signage & Billboard, Adverts, and Marketing.

2. How do I place an order?

Shopping on October 12 Concepts is easy! Once you have found the product you want to buy, just follow the steps below:

– Click on ‘Buy Now’ to add this product to your cart

– Click on ‘VIEW CART and CHECKOUT’ in the pop-up

– Click on ‘Cart’ in the top right corner

– Register an account or Login into your existing account by entering your Email and password

– Enter your shipping/billing information, ensuring your address is complete and accurate

– Choose your preferred payment option

– Click on ‘Confirm order’ to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us.

3. How do I pay on October 12 Concepts?

You can also find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information. You can choose from the different payment methods available.

– Bank Transfer

– Credit/Debit Card

4. How do I cancel my order?

You can cancel your order by ​contacting our Customer Service

5. How can I return my product?

Our return policy is 7 working days and all items must be returned in their original packaging, including all tags, accessories or gifts you received. After that, call our customer care service at 08114600268 or send us email via care@october12.com.ng

6. Are there any hidden costs or charges if I order from October 12 Concepts?

There are no hidden costs or charges when you order from October 12 Concepts. All costs are 100% visible at the end of the checkout process.

7. How can I received my order?

Your order will be shipped to your address via our logistic partner companies nationwide

8. Can I pay on delivery?

At the moment, we do not accept pay on delivery.

9. Can someone receive my order on my behalf?

Yes, but ensure the representative has the tracking number and a signed copy of your ID.

10. Do I need to show any document when collecting my order?

Yes. Please show your ID to the delivery associate. It can be your Voters Card, Driver’s License, Work ID or your Passport.

11. How long will my order take?

It depends on your location but, it takes between 3 – 21 days.